Customer Feedback and Support tools allow users to manage user feedback and develop knowledge bases for users to access, thus reducing time spent on support emails and increasing customer happiness.
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Why is the Overall highest rated product not necessarily 'The Best Product'?
The 'Overall' rating is a general rating. The Best Product is based on how important each of the 5 criteria is to a user. In order to personalize the recommendation, we do not factor in the 'Overall' rating.
Where does this data come from?
Our ratings are based on 2 things: our TechPolish community (you!) and the TechPolish team. Users rate products. Our team rates every product. We sign up, test products out, ask friends what they think, speak with the product creators, and then give our expert opinion. Read more about us here. We balance the two and generate the aggregate ratings, which is the basis for the numbers you see and recommended product.